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This course is versatile and applicable across various functional areas of business in different sectors of the economy, including manufacturing, services, and process industries. It equips students with the skills necessary to excel in managerial positions within organizations of all kinds, including those in manufacturing, services, IT, logistics, and apparel. The course emphasizes the use of quantitative techniques to analyze and design service operations, as well as instilling in students a passion for improving service delivery. To succeed in this course, students should possess a combination of creativity, inquisitiveness, analytical ability, attention to detail, and effective communication skills, both oral and written.

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